Last updated: August 17, 2026
This Refund Policy covers paid subscription plans and one-time job-posting credits purchased on %{website} (the "Service"), billed and processed through our payment provider (Stripe). It supplements Section 5 (Payments and subscriptions) of the Terms of Service.
Subscription fees are billed at the start of each billing period and are non-refundable for that period once it has started, including if you use the Service for only part of the period. Cancelling a subscription stops future billing but does not refund the current, already-paid period — you keep access until it ends.
One-time job-slot purchases are non-refundable once the payment is completed. Unused credits do not expire and remain on your account for use on a future job.
If you are a consumer in the European Union or United Kingdom, you generally have a 14-day right of withdrawal for online purchases. Because our paid features (posting a job, running assessments, AI interviews) are digital services made available to you immediately on payment, starting a paid plan and confirming payment constitutes an express request to begin the service right away; once the service has started, or is fully performed within the 14-day window, the statutory withdrawal right no longer applies to that charge, to the extent permitted by applicable law. This does not affect any other rights you have as a consumer under mandatory law in your country.
Where we offer a free trial or a promotional plan (for example, a limited-time free upgrade), no payment is collected during the promotional period, so there is nothing to refund. If a promotion automatically converts to a paid plan, we will make that clear at signup; standard billing and refund rules apply from the first paid charge.
If you believe you were charged in error — for example, a duplicate charge, a charge after a cancellation that should have taken effect, or the wrong amount — contact us and we will investigate and correct or refund the charge if a billing error is confirmed.
Email contact@rendevum.com with your account email and the charge in question. We aim to respond within a reasonable timeframe. Approved refunds are returned to the original payment method via Stripe and may take several business days to appear on your statement.
Please contact us before filing a chargeback with your bank or card issuer — most billing issues can be resolved directly and faster that way. Chargebacks filed without contacting us first may result in suspension of the account while the dispute is reviewed.
We may update this Refund Policy from time to time. Material changes will be announced on the Service or by email.
Questions about this Refund Policy can be sent to contact@rendevum.com.